How can we help?

FAQ

Shipping, Returns & Exchanges

What is your shipping policy?

Domestic shipping- $5 flat rate for ground, $8 flat rate for expedited, and free domestic ground shipping on orders over $150.

You will receive a confirmation email with tracking once your order has been placed.

We ask that you please make sure your shipping address is a secure location. We are not responsible for lost or stolen packages, or packages damaged in transit.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

International shipping- $20 minimum but price will vary depending on location.

What is your return policy?

We will accept returns if they are in unworn in original packaging  for a full refund within 14 days of receiving the items. Please email ausoleilsarongs@gmail.com with your return request—provide us with your order number and we will then make a shipping label and email it to you as soon as possible. A return shipping and handling fee of $5 will be deducted from your total refund to cover the shipping cost. 

We appreciate you shopping with us!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Sizing & Care

What size should I buy?

mini sizing:

XS/S- 20"h x 39"l  

M/L- 23"h x 46"l 

midi sizing:

XS/S- 20"h x 49"l  

M/L- 23"h x 56"l 

classic is one size fits all.

How do I wash my sarong?

cold wash, hang dry only (do not tumble dry) 

Get in touch

Have questions about your order, or a general enquiry?